Many companies want to obtain ISO certification to enhance credibility, meet international standards, and expand business opportunities. However, one of the biggest challenges often faced is the preparation of ISO documentation. Documentation plays a crucial role in ISO implementation as it serves as evidence of the implementation of a management system in accordance with international standards, as a guideline for employees, and as a tool to ensure consistency and effectiveness of processes within the organization. This documentation also facilitates internal and external audits and supports continuous improvement within the organization.

Mandatory Documents Required for ISO Implementation

•    The scope of the company’s Quality Management System must define the boundaries and application of the quality management system to determine its scope. This scope must be clearly documented, covering the types of products and services covered, and explaining the reasons if any requirements are declared inapplicable.

•    Quality Policy The quality policy is an official statement from top management that establishes the organization’s commitment to quality. This policy must be communicated and understood throughout the organization and serve as a guide in planning and implementing the quality management system.

•    Quality Objectives and How to Achieve Them. The company must establish measurable objectives measurable quality objectives that are relevant to the quality of products and services and support the quality policy. Quality objectives must be clearly planned, including the methods for achieving them, the resources required, responsibilities, and completion times.

Differences in Documents Between ISO Types

Each ISO standard has specific additional documentation requirements according to its focus:

•    ISO 9001 (Quality):

Documents related to customer satisfaction, process control, and nonconformity control.

•    ISO 14001 (Environment):

Documents identifying environmental aspects and impacts, control plans, and environmental performance monitoring.

•    ISO 45001 (Occupational Health and Safety):

Documents assessing occupational health and safety risks and opportunities, procedures for controlling workplace hazards, and emergency response plans.

•    ISO 27001 (Information Security):

Documents on information security risk assessment, data security policies, access controls, and security incident procedures.

•    ISO 37001 (Anti-Bribery):

Anti-bribery policy, due diligence procedures, reporting and investigation of suspected bribery, and records of anti-bribery training.

•    ISO 20000-1 (IT Service Management):

IT service policy documents, service catalog, service level agreements (SLAs), incident management procedures, change management procedures, and problem management procedures.

Tips for Developing ISO Documents

•    Use simple language to ensure clarity for all parties.

•    Align with actual company processes, not just theory.

•    Involve teams from various departments.

•    Conduct regular updates to keep documents relevant.

Common Mistakes in Creating ISO Documents

•    Creating documents that are too long and difficult to understand.

•  Simply copying and pasting templates without adapting them to the company’s conditions.

•    No version control, causing documents to quickly become outdated.

ISO documents are not just a formality, but an important tool for improving company performance. With proper documentation, the certification process will run more smoothly, and ISO implementation will provide tangible benefits for your business.

Want to streamline your ISO documentation process? Contact us at:

Call Center: 083191312000

Email: marketing@isospace.id

Contact: Kristina Saragi (081268161778 | kristina@isospace.id)

Thank you for reading.